What is the cancellation policy?

University of Toronto Schools (UTS) reserves the right to reschedule or cancel a program due to insufficient registration. Minimum registrant requirements vary. We strive to let clients know if a program has to be rescheduled or cancelled well in advance of the start date.

 

If UTS cancels, clients will be contacted and rebooked for another session of the same or similar program. Registrants may also request a full refund to be processed in cases such as these.

 

If a client cancels, all cancellations are subject to a fee that will not exceed $100, but varies by program. There are cancellation deadlines after which no refund will be issued. Please review the cancellation policy for each program carefully before agreeing to it.

 

What are extended hours?

If extended hours are being offered for the program you wish to enroll your child in, typically, the hours are from 8:00am to 9:00am and from 4:00pm to 5:00pm daily. The end times may vary depending on the program. The day will always begin at 8:00am and end no later than 5:00pm.

 

What about program timing?

For most camp programs, regular programming will run from 9:00am to 4:00pm daily. On occassion, those hours will fluctuate by approximately 30 minutes.

 

Please note that, depending on which program, extended hours way be at an added cost.

 

What should I bring?

• Indoor shoes

• Re-fillable water bottle

• Lunch (nut-free please)

• Small snacks for break times (nut-free please)

 

Note: Please put name tags on clothes and instruments brought to camp.

 

What should I not bring?

• Money

• Valuables (ie. jewelry)

• Glass containers (ie. water bottles)

• Games/toys

• Weapons (or items that may LOOK like a weapon)

• Non-prescription medications

 

What are the arrival procedures?

There will be signs leading you to the appropriate check-in room upon your arrival on the first day. Check-in will begin at 8:00AM, for families who have chosen extended care and 9:00AM for all others. Parents/guardians should accompany their camper to the check-in area where camp personnel will ask you to sign in your child.

 

Note: If a participant arrives late, please contact the camp office at 416-978-3212. UTS personnel will direct you about how to ensure that the camper is brought to their group.

 

What are the pick-up procedures?

For your child’s safety, only individuals listed on the “authorized to pick-up" list will be permitted to collect your child. If you would like to authorize another adult to pick up your child, or to give your child permission to leave on their own, please make these arrangements in writing, either by email to:camps@utschools.ca or by giving a written note to UTS personnel at drop-off. Please be sure that your child is also aware of who is to be picking them up.

 

What if my child needs to be picked up/dismissed early?

If campers are being picked up early from UTS, please also make these arrangements in writing, either by email to camps@utschools.ca or by giving a written note to camp personnel at drop-off.  

 

What happens if I am late picking up my child?

If you will be unavoidably late picking up your camper, please contact the office at 416-978-3212. Participants who have not been picked up by 5:00 p.m. will be brought to the office to wait. Late fees will apply.